01Introduction
If Possible ("we," "us," or "our") provides digital products, live events, group programs, and consulting partnerships for nonprofit leaders. This Fulfillment Policy explains how products are delivered, what's covered by our refund policies, and how to request a refund.
By purchasing from If Possible, you agree to the terms outlined here.
02Product Delivery
All products are delivered electronically. After purchase:
- You receive an order confirmation email immediately.
- You receive access instructions (login credentials, event details, member portal access) within 1 business day.
- Live event access (Masterclass, Intensive, Year-End Cohort, Mission Multiplier cohort) is delivered via email confirmation, session links and, where included, member portal credentials.
We do not ship physical products.
03Refund Policy by Product
Refund terms vary by product. The terms for each product line are below. All prices are listed and charged in U.S. dollars (USD).
Access is non-transferable. Each purchase grants a single, individual license to the named purchaser. Logins, member portal access, cohort seats, and certification credentials may not be shared, resold, or transferred to another person or organization without our written consent.
Free Products
No chargeThe If Possible Newsletter and the AI-First Year-End Masterclass are provided at no charge. No refund is needed for free products. You may unsubscribe or stop accessing free products at any time.
The AI-First Year-End Intensive
Come to Session 1. If you're not blown away, it's free. Join us live for the first session and do the work with us. If you do not walk away seeing exactly what is possible for your nonprofit, email us by the end of that day and we will refund every dollar.
Refund requests for the Intensive must be sent by the end of the day of Session 1. After that day, Intensive purchases are non-refundable.
The AI-First Year-End Cohort
Come to the six sessions, do the work each week, and if you finish the cohort without your year-end campaign built, we refund you in full. We guarantee our delivery, never your fundraising results, because too much of that sits outside anyone's control.
To use the guarantee, email us within 7 days of the final session. A full refund means every payment you have made, including each installment on the 3-payment plan.
Each enrollment covers one person. Additional people from the same organization can join for $797 each.
Mission Multiplier
7-Day Refund Window. You may request a full refund within 7 days of purchase, no questions asked.
Do the Work Guarantee. After the 7-day window, Mission Multiplier is covered by the Do the Work Guarantee. If you complete at least 75% of the cohort program and have not installed your nonprofit's intelligence layer in your organization, you may request a full refund within 14 days of cohort graduation. Completion is measured by attendance at live implementation sessions, completion of weekly assignments, and participation in office hours.
To qualify for the Do the Work Guarantee, you must provide documentation of the work completed and demonstrate that the promised outcomes were not delivered.
Mission Ready
If you are not satisfied with Mission Ready for any reason, contact us within 7 days of purchase for a full refund. After 7 days, no refunds are issued.
Mission Ready is a one-time digital product purchase. Access to the digital content, and to the Nonprofit AI Champion certification when included with the higher tier, is time-bound. Specific access periods are disclosed at the time of purchase.
AI Implementation
AI Implementation is a custom 1:1 service engagement, governed by the partnership agreement signed at the start of the engagement. Refund terms, cancellation rights, and renewal provisions are set forth in that agreement, not in this public policy. Contact us for engagement-specific questions.
04How to Request a Refund
To request a refund:
- Email [email protected] with the subject line "Refund Request."
- Include your order number, the product purchased, and the reason for the refund.
- For the Intensive Session 1 guarantee, send your request by the end of the day of Session 1.
- For the Cohort Build-With-Us Guarantee, send your request within 7 days of the final session.
- For Mission Multiplier Do the Work Guarantee claims, include documentation of the work completed and the outcomes not delivered.
We respond to refund requests within 5 business days. Approved refunds are processed to the original payment method within 7–10 business days.
05Subscriptions
We do not currently offer subscription products. All paid products listed in this policy are one-time purchases or fixed-term engagements.
The If Possible Newsletter is a free email subscription. You may unsubscribe at any time using the link in any newsletter email.
06Chargebacks
Before disputing a charge with your credit card company, please contact us at [email protected] so we can resolve the issue directly. Chargebacks filed without first attempting to resolve through us may result in suspension of access to purchased products.
07Consumer Protection Rights
Nothing in this Fulfillment Policy limits any rights you may have under applicable consumer protection law. State-specific consumer protection rights (including those of California, Virginia, Colorado, Connecticut, and other state residents) are outlined in our Privacy Policy and apply alongside this policy.
08Changes to This Policy
We may update this Fulfillment Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after changes constitutes acceptance.
09Contact Us
If you have questions about this Fulfillment Policy or wish to request a refund:
17 East Main St., Ashland, OH 44805
support@ifpossible.ai